Trading Management and Error Handling

Clients are responsible for managing all their open offers. WinDaddy does not undertake to manage clients' open positions.

Clients may cancel open offers at any time. Clients are reminded that not all of their original offer may remain available for cancellation; some or all may have already been taken by another client. When submitting an offer on an In-Play market, this offer may be subject to a time delay, before entering the market - clients cannot cancel offers during the period of a time delay on an In-Play market until the time delay has expired and the offer has entered the market. 

All open offers on the Exchange are automatically cancelled by WinDaddy at the start of an event with the exception of ‘Keep In-Play’ bets. Should a market remain open for trading past the start of the event due to, for example, an erroneously listed starting time, all trades made after the event's actual starting time will be voided. Similarly, if a live event remains open after its end time all trades made after the published end time will be voided.

Clients are reminded that starting times posted on the site are estimates, as provided to us through publicly available sources. Events often start several minutes later than the official time; and where possible (due to TV coverage, for example), we will attempt to keep markets open until the event's actual starting time.

If WinDaddy becomes unavailable for trading during normal business hours, for both scheduled and unscheduled downtime, leaving clients unable to manage open offers, we will take action as follows:

Outage Time Elapsed	Action
0-10 Minutes	Cancel all unmatched offers on In-Play Events and Events starting within 30mins
10-30 Minutes	Cancel all unmatched offers on Events starting within 2 hours of exact elapsed time
30-60 Minutes	Cancel all unmatched offers on Events starting within 4 hours
>1 Hour	Cancel all unmatched offers on all Day-of-Game Events

WinDaddy reserves the right to void any trades where fraudulent, market-manipulative or other prohibited activity is involved.

WinDaddy reserves the right to void trades in the unlikely event of a system failure on WinDaddy 's side that prevents clients from managing their open offers.

WinDaddy further reserves the right to suspend trading on any market and to cancel any existing offers, if necessary.

While we aim for accuracy of market information, WinDaddy does not accept any liability for errors displayed on www.windaddy.com ,WinDaddy also reserves the right to correct any such errors without notice if they arise.

WinDaddy is not responsible for any errors made by Customers when posting offers. Each Customer is responsible for their own awareness of the WinDaddy terms, conditions and rules that apply to the markets they trade upon.

Minor errors in spelling excluded, WinDaddy reserves the right to void all bets on a market where an incorrect selection is listed, the quantity of selections/outcomes is incorrect or an obvious error in the market or event is evident.

To further protect clients against "trap offers," malicious users, technical faults, and so forth, WinDaddy reserves the right under extraordinary circumstances to void trades that are the result of an obvious and extreme input error. An example would be if a client is matched on a heavy underdog at 1.04 instead of 26.0. Note that this rule protects against technical errors, not pricing errors, so while a match at odds of 1.66 vs. a prevailing market value of 1.87 may be regrettable, it could not be classed as an obvious and extreme input error.

WinDaddy reserves the right to correct any obvious errors and shall take all reasonable steps to ensure markets are administered with integrity and transparency. WinDaddy reserves the right to cancel 'bad trades' in order to protect users against gross input errors if WinDaddy deems the error to be sufficiently damaging. All 'bad trade' claims need to be made by the customer in a timely fashion in order to be considered. WinDaddy ’s ruling on ‘bad trade’ claims is final.